Return policy

Simple Shopping. Peace of Mind.

At Esmiry, we believe that shopping should be simple, thoughtful, and worry-free. We carefully curate everyday essentials to bring comfort and convenience into your life. If something isn’t quite right with your purchase, we are ready to assist you. Please review our return and refund policy below.

  1. Order Cancellations
    We understand plans may change. Orders can be canceled for a full refund before shipment or before production commences. Once an order has been dispatched, cancellation is no longer available. You may, however, submit a return request after delivery in compliance with this policy. Should you wish to cancel your order, please contact our customer support team at your earliest convenience.
  2. Returns Within 30 Days
    We want you to shop with confidence. You may submit a return request within 30 calendar days after you receive your order. To qualify for return:
  • The item must remain unused and in its original condition
  • The item must be returned with its original packaging intact
  • Valid proof of purchase or order confirmation is required

To initiate a return, please get in touch with our support team to receive step-by-step guidance and the correct return shipping address. Do not send returned goods directly to the manufacturer.

  1. Return Shipping & Fees
    We strive to keep the return process transparent and uncomplicated.
  • No restocking fees will be applied for eligible returns
  • You will never be charged multiple times for a single return shipment
  • All relevant return shipping charges will be clearly communicated before you send back your item

If you receive an incorrect, damaged, or defective product, please contact us promptly. We will assess your case and arrange a suitable resolution.

  1. Refunds
    Once we receive and inspect your returned item, we will send you an email notification regarding the inspection outcome. If your refund is approved, funds will be credited back to your original payment method. The timeline for the refund to reflect in your account depends on the processing speed of your bank or payment service provider.
  2. Late or Missing Refunds
    If your refund has been approved but you have not yet received the funds, please follow these steps:
  • Double-check your bank statement or original payment account
  • Reach out to your card issuer, as settlement times vary
  • Contact your bank for further transaction updates
  • If you have completed the above checks and the refund is still missing, please contact our support team
  1. How to Contact Us
    We are committed to delivering a smooth shopping experience. For inquiries about order cancellation, returns, refunds, or to obtain the authorized return address, please reach us at:
    Email: service@esmiry.com

Our customer support team will provide all required instructions to guide you through the process.

Thank you for shopping with Esmiry.
Thoughtful essentials. Simple living.