Terms of Service

Thoughtful Living. Simple Shopping.

Welcome to Esmiry.
At Esmiry, we believe that everyday shopping should be simple, practical, and comfortable. We offer a carefully selected range of everyday essentials designed to bring convenience and ease to modern living.

This website is operated by Shenzhen Yinyizhaoluo Network Technology Co., Ltd. Throughout these Terms of Service, "we," "us," and "our" refer to Esmiry and its operating company. By accessing our website or purchasing from our store, you agree to the following Terms of Service and any additional policies referenced on our website. Please read these terms carefully before using our services.

1. Online Store Terms
   By using our website, you confirm that you are of legal age in your place of residence or have obtained the necessary consent from a parent or legal guardian. You agree to use our website and products only for lawful purposes. You must not transmit viruses, malicious software, or other harmful code that could compromise the security or proper operation of our website. Any violation of these terms may result in restricted access to our services.
2. General Conditions
   We aim to deliver a simple, reliable, and respectful shopping experience. We reserve the right to refuse or limit service when reasonably necessary, including cases involving suspected fraud, unlawful activity, or breaches of our policies, in compliance with applicable law. Certain information may be transmitted across networks to support service delivery. Payment details are secured and processed by our authorized payment service providers. You may not reproduce, distribute, resell, or commercially exploit any content on our website without our prior written approval.
3. Accuracy of Information
   We take reasonable measures to ensure all information published on our site is accurate, complete, and kept up to date. Nevertheless, occasional errors or omissions may occur. Product descriptions, stock availability, pricing, and other website content are subject to updates as needed. We recommend that you carefully review all product specifications before completing your purchase.
4. Changes to Services and Prices
   We continuously refine our product lineup and customer shopping experience. Product prices, stock availability, and website functionalities may be adjusted without prior notice. We reserve the right to modify, temporarily suspend, or discontinue specific products or services at our discretion. Such updates will not override your statutory consumer rights or any binding obligations established under applicable law.
5. Products and Services
   At Esmiry, we curate a thoughtful collection of practical goods built for daily life. Some items are sold exclusively online and may be available in limited quantities. We make reasonable efforts to accurately display product images, colors, dimensions and descriptions. Minor discrepancies may still appear due to screen display differences, manufacturing tolerances or product iteration updates. Returns and exchanges are governed by our Return & Refund Policy together with relevant consumer protection laws. We also reserve the right to enforce purchase quantity limits or phase out products where reasonably required.
6. Orders, Billing, and Account Information
   When submitting an order, you warrant that all billing, delivery and contact details you provide are true and complete. You are responsible for maintaining up-to-date account information. We reserve the right to examine, restrict or cancel orders in the event of inventory shortages, payment failures, pricing mistakes or suspected fraudulent conduct. If an order is canceled after payment has been captured, we will process a corresponding refund. We may reach out to you using the contact information you supplied at checkout for order clarification.
7. Optional Tools and Services
   Our website may feature optional tools or services supplied by third-party providers to enrich your shopping journey. These third-party offerings are governed by their own separate terms of service and privacy policies. We do not warrant uninterrupted availability or stable performance for services outside of our direct control. Any new features launched on our website shall also be subject to these Terms of Service where applicable.
8. Third-Party Links
   For your convenience, our site may contain hyperlinks leading to external independent websites or services. These third-party platforms operate under their own rules and privacy frameworks. We are not liable for the content, merchandise or services offered by these external parties, save for responsibilities mandated by applicable law. We advise you to read their terms and privacy notices before engaging with their services.
9. Customer Feedback and Submissions
   We sincerely welcome constructive feedback and suggestions from our customers. If you voluntarily submit reviews, comments, creative ideas or other content, you grant us a license to use, display, reproduce and share such content for legitimate business purposes, subject to applicable regulations. You guarantee that all content you submit is truthful, lawful and does not infringe upon any third-party rights. We retain the authority to remove submissions that are misleading, offensive, illegal or otherwise inappropriate. We are under no obligation to publish or reply to every submission received.
10. Personal Information
    Your privacy matters greatly to us. We collect and process personal data as required to run our website, fulfill orders, provide customer support and optimize our services. All personal information handling follows our Privacy Policy and prevailing data protection legislation. Please consult our Privacy Policy for full details.
11. Errors and Omissions
    We work diligently to ensure product descriptions, pricing, promotions, shipping details and stock status are displayed correctly. Errors or oversights may occasionally happen. We reserve the right to correct inaccurate information and, where reasonable, adjust or cancel affected orders in accordance with the law. If an order is canceled post-payment, we will arrange the applicable refund promptly. We strive to communicate material revisions clearly and in a timely manner.
12. Prohibited Uses
    To preserve a safe and respectful shopping environment, you agree not to use our website to:

• Carry out unlawful or fraudulent activities
• Infringe intellectual property rights or violate any applicable laws
• Upload or spread viruses, malware or destructive code
• Gather personal data without proper authorization
• Send spam, conduct phishing or deploy deceptive practices
• Harass, threaten or discriminate against other individuals
• Disrupt website security or normal functionality
• Attempt unauthorized access to our systems or backend services

Violations may lead to restricted or fully terminated account access, subject to applicable law.

1. Disclaimer of Warranties and Limitation of Liability
   We aim to deliver a reliable and pleasant shopping experience. However, we do not guarantee that our website will run continuously without downtime, bugs or technical faults. Our website and associated services are provided on an "as available" basis. To the maximum extent permitted by law, we shall not be liable for indirect or consequential losses arising out of your use of our website or services. Nothing within these Terms of Service shall exclude or limit statutory rights, warranties or liabilities which cannot be lawfully waived or restricted.
2. Indemnification
   You agree to use our website responsibly and abide by these Terms of Service. To the extent allowed by applicable law, you agree to indemnify and hold harmless Shenzhen Yinyizhaoluo Network Technology Co., Ltd., operating under the brand Esmiry, from third-party claims, damages and reasonable legal costs stemming from your unlawful use of our platform, infringement of third-party rights, or material breach of these terms. This clause does not invalidate any non-waivable statutory rights or protections.
3. Severability
   Should any provision of these Terms of Service be deemed unlawful, invalid or unenforceable, that clause will be limited or removed to the minimum extent required. All remaining terms shall remain in full force and effect.
4. Termination
   These Terms of Service stay effective for as long as you access and use our website and services. You may stop using our services at any time. We reserve the right to suspend or terminate your access if you breach these terms or engage in conduct that endangers website security or operation, in compliance with applicable law. Any rights and obligations accrued prior to termination will remain enforceable where appropriate.
5. Entire Agreement
   These Terms of Service, together with all linked policies published on our website, form the complete agreement governing your use of our services. They supersede all prior oral or written communications relating to this subject, except where otherwise required by law. Our failure to enforce a specific provision does not constitute a permanent waiver of our right to enforce that provision at a later date. Section headings are added for readability only and shall not be used to interpret the meaning of these terms.
6. Governing Law
   These Terms of Service are governed by relevant applicable laws and regulations. Nothing herein is intended to diminish mandatory consumer protection rights granted to customers under local jurisdiction rules. All disputes shall be resolved following applicable legal requirements and jurisdictional provisions.
7. Changes to Terms of Service
   We may revise these Terms of Service periodically to reflect business updates, website feature upgrades or new legal obligations. The latest version will always be posted on this page. Where legally required, we will give proper notice for material changes. Your continued use of our website after revised terms take effect will be treated as your acceptance of such updates, to the extent permitted by law. We encourage you to revisit this page regularly.
8. Contact Information
   Great customer service starts with open communication. If you have questions regarding our website, products, orders or these Terms of Service, please get in touch with our support team.

Store Name: Esmiry
Operating Company: Shenzhen Yinyizhaoluo Network Technology Co., Ltd.
Support Email: service@esmiry.com
Company Address: Room 201, No. 9, Lane 6, Mabu New Village, Baoyuan Community, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China

We are here to help make your shopping experience simple and comfortable.

Additional Shipping and Return Information

We believe shopping policies should be transparent and easy to understand.
Eligible items may be returned within 30 days after delivery, subject to our Return & Refund Policy. No restocking fees will be charged on qualified returns. We will never duplicate charges for the same shipping service. Applicable return shipping fees will be stated clearly under our Return & Refund Policy. Approved refunds will be processed back to your original payment method.
For full details, please review our Shipping Policy and Return & Refund Policy.

Thank you for choosing Esmiry.
Thoughtful Essentials. Simple Living. Everyday Comfort.